High fashion and high stress can go hand-in-hand.  Learn how FGX keeps it calm, collected- and “delivers in a pinch” for V Magazine. Late one Friday evening Teddy fielded an urgent phone call from Visionaire Publishing.  Catherine Newell-Hanson, market editor for V Magazine and VMAN, was desperately trying to get a shipment out that night- and have it delivered in time for a 9:00AM photo shoot in Los Angeles.

There were no commercial flights to be had at such a late hour and the earliest flight the next morning would not land in time to get the package to the photo shoot.  Would Teddy have to break some bad news to Catherine, or could he find a way to make the near-impossible possible?

Meet Eduard “Teddy” Michaud: Client Care Specialist and all-around company sage. The man knows things. He takes our business and our commitment to customer service seriously. So seriously in fact- he will go the extra mile on a Friday night to make sure a client’s shipment defeats the odds. But it’s his story so I’ll let him tell it!

I really wanted to get Catherine’s shipment on a flight.  When it started to look impossible,  I told her the best we could do is arrange for delivery by noon.  She was not happy, and told me that the garment would miss the very photo shoot it was to be at the center of.  When I heard how upset she was, I started hunting to find some out-of-the-ordinary solution that could help make this shoot happen.

I called 5 different partners of ours and tried to find some private flights – nothing.  Then I did the unexpected.  I checked with a competitor of ours.  They couldn’t guarantee delivery by a certain time of day on a Saturday, but they did have a middle-of-the-night flight to Los Angeles!  I planned to lodge the shipment on one of their flights and to schedule it to be handed back to FGX as soon as the flight touched down in L.A.

When I rang Catherine back and pitched the idea, she was elated that the clothing would make the shoot.  Meanwhile, I turned the idea over and over in my mind.  Could I successfully get a competitor of ours to land our package in L.A. and hand it back without incident?

I lodged the shipment on the contracted red-eye flight and made preparations for its arrival on the other end. On Saturday morning, the first thing I did was turn on my computer and track the flight progress (with Catherine’s telephone number in-hand).  I had good news!  The flight landed in L.A. at 8:30am and I had a driver ready to collect the shipment and get it back on the move.

The driver beelined-it toward the final destination and arrived at the studio just as preparations were being made for the shoot.  Success!

As you can tell, Teddy has a serious penchant for getting the job done.  Oh, and the timestamp next to the signature on the package?  “9:01 a.m.”
I guess an FGX success is even sweeter when it happens on a Saturday!
Next time you’re looking for an international shipping company to do the impossible, give us a ring, and ask for Teddy.  He may create a personalized plan of action- just for you.

X’s and O’s,

Chevon

Tags: Catherine Newell-Hanson, Chevon Drew, Customer Service, Fashion, FGX client care, First Global Xpress, J. Eduard Teddy Michaud, Los Angeles, V Magazine, Visionaire Publishing, VMAN

This entry was posted on Monday, May 11th, 2009 at 2:32 pm and is filed under Shipgreener. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.