Mexico – Importer of Record Services – Safe, Fast & Reliable

Technology deployments to Mexico made easy with importer of record services


A global investment bank needed to upgrade the networking equipment in their Mexico City office with a combination of new and used equipment from their New York facility. The shipment was very time-sensitive and the client did not want to risk any customs delays by sending it via FedEx or UPS. Furthermore, the client ran into issues attempting to move the equipment on their own, as their Mexican entity was not set-up to act as an authorized importer of both used and new IT infrastructure equipment.

Previous shipments they had sent were below the high-value threshold and were technically cleared as personal (not commercial) shipments, putting them out of local compliance. All other hardware requirements were fulfilled through “in-country” purchases, as we know this is more expensive and time consuming. FGX’s network of airlines, cargo handlers, and customs brokers ensures that our shipments move in a highly controlled and secured manner at all times. Once our client had received all the equipment at their facility in Manhattan, FGX arranged for same-day pickup & packing. The shipment was booked on a direct flight from JFK to MEX with our airline partner and was in the air on the way to Mexico City, the following day.

Once the shipment arrived in Mexico City, FGX acted as the importer of record on behalf of the client and arranged for the shipment to clear customs with the necessary authorization and documentation required by customs. When FGX is acting as the importer of record, there is no local client involvement. The shipment cleared customs within 3 business days and was retrieved for final delivery to our client’s office in Mexico City the next day. FGX completed the door-to-door process in under a week to ensure the client met their deadline. When procuring hardware for your offices in Mexico City, or for any other international market, consider FGX’s “Buy Local – Ship Global” model. FGX makes every international deployment feel like a domestic one, while saving you money and shortening the deployment timeline.


Data Center Deployment to Amsterdam & Frankfurt from the USA

Consolidating purchasing-power in the US saved the client $500,000 in CapEx and streamlined the deployment process



The Case Study

An AMLAW 50 law firm needed to upgrade two European data centers located in Frankfurt and Amsterdam as well as purchase hardware for their US offices. By consolidating international and domestic spend and working with their preferred domestic [US-based] VAR, the client was able to secure quarter-end pricing with the manufacturer that saved them about a half million dollars.

To ensure the international deployments were executed smoothly, the law firm called upon FGX to receive the equipment, arrange door-to-door logistics, and manage the customs clearance into the EU. Once the bill of materials for each deployment was finalized, FGX ran both cost & compliance simulations to ensure the client had a clear understanding of the costs involved as well as if any import/export licensing would be needed prior to shipping these dual-use networking & compute products.

After the orders had been placed, FGX centrally managed the deployment with our integrated service portal. Stake-holders from the law firm, VAR, and manufacturer could track the whereabouts of each device at the serial number level. As each device arrived at FGX’s export facility, the packing list was scanned in and a photo of the manufacturer’s label was uploaded to our secure portal. FGX’s IATA membership allows us to tender shipments on cargo & commercial aircraft flying direct to the destination city. When the client gave us the green light to ship, we booked cargo on a direct passenger flight from JFK to FRA. The hardware was at the destination and ready for customs clearance the next business day.

As the client had a business entity in Germany, FGX was able to consolidate the hardware destined for both Amsterdam and Frankfurt into a single shipment that cleared customs in Frankfurt. FGX completed all of the customs clearance procedures within 1 business day of arrival and arranged dedicated trucks to deliver to the data centers. Data center delivery tickets were requested by FGX in advance, and the deliveries were completed without any delay. Total transit time was 4 business days door-to-door.


Why Buy Local – Ship Global

The “Buy Local – Ship Global” model allows you to centralize your procurement and leverage your domestic US buying power and vendor relationships to maximize hardware discounts. The model reduces CapEx costs while allowing you to procure identical equipment and software for all of your international locations. Once procured, you can configure and burn-in the hardware under one roof, before shipping it out, further saving time and reducing project management (soft) costs. Global organizations that choose to self-manage the international fulfillment process see the cost and time savings of buying in the US. However, a shipping partner with specific knowledge and experience will be able to manage the process faster and more efficiently. Speaking with IT managers and procurement teams, we know there’s strong interest to buy domestically.

In some cases they have tried to manage the process themselves but have experienced logistical problems, long customs delays, and exposure to compliance risks. Shipping IT hardware internationally is complex and very few have the experience needed to make the project a success. FGX’s global import/export platform has been built from the ground up to provide a turn-key solution to IT managers, procurement teams, and channel partners for deploying technology hardware in over 135 international markets. FGX makes every international deployment as simple as a domestic one, fully managing all aspects of the international logistics, customs clearance, and import/export compliance process.

FGX is not only a logistics carrier, but a team of project management experts that will take ownership of your deployment post-sale to drive the project to completion. From manifesting the equipment down to the serial number, to ensuring a ticket is booked prior to a data center delivery, and even arranging smart hands support for cabling to power-on, FGX has you covered for any special handling requirements. Reach out to FGX today to discuss how the “Buy Local – Ship Global” model can save you time & money while taking the hassle out of your next international deployment.

Seamless Technology Shipping to Saudi Arabia

FGX manages the complex documentation required for imports to Saudi Arabia


A global hardware reseller had a specific requirement to move a CISCO router to Saudi Arabia and did not have a registered business entity with the necessary import authorizations to move the items into the country. As all imports to Saudi Arabia must be registered to a company wholly owned by Saudi-based stakeholders, FGX’s local partner would act as the Importer of Record on behalf of the hardware reseller.

The shipment had an ECCN (encryption classification) of 5A002 and an HS code that required a certificate of conformity (CoC) to be procured. These certificates, in addition to certificates of origin are required on a per-shipment basis, and must be generated in the name of the importer of record, before being stamped by a local chamber of commerce. In order to save as much time as possible, FGX immediately began the process for obtaining a certificate of conformity which would satisfy the Saudi Arabian Standard Organization (SASO) certification requirements.

Certificates of Conformity (CoC) can take up to two weeks to obtain as they require a product testing company to visit the shipper’s facility, inspect the equipment and then issue the certification. FGX has partnered with several leading product testing firms to offer our clients several options depending upon where the shipment is originating.

While this CoC process was being completed, FGX collected hand-signed original versions of the certificate of origin and commercial invoice from the client. The documents were then attested and stamped by a local chamber of commerce by FGX on behalf of the client. As soon as a green light was given by the local customs team, FGX tendered the shipment on a direct flight to King Abdulaziz International Airport. With all of the documentation prepared and approved ahead of time during FGX’s customs compliance simulation, the shipment cleared customs and was safely delivered to the end user.

Importer of Record: India



India has an extremely bureaucratic and cumbersome import process if not managed properly. With strict anti-dumping laws and varying regulations by port of entry, importers have to be very diligent with routing, documentation and import licenses to ensure shipments do not experience indefinite delays.

FGX’s importer of record service provides you with a safe, fast, and cost-efficient way to deploy IT hardware into India.

Country Datasheet:

Importer of Record Available:

Exporter of Record Available:

Import Permit Required:

Used Equipment Permitted:

Import Taxes:


Duties on IT Hardware:


Typical Clearance Time:

57 Days

Hardware Cost Savings:


Ship IT Hardware Internationally to India:

Thanks for checking out FGX as you’re thinking about how you’re going to either procure or deploy your technical gear into India. If you found us here you probably fall into one of three buckets:

1) This is the first time you’re endeavoring to deploy technical infrastructure in India

2) You’ve had some experience, maybe you’ve procured in India before

3) You have experience trying to deploy into India, but you’ve experienced logistics or compliance issues in the past

In either of those cases you’ve come to the right place we’re experts and India is a very active trade lane for us. We hold all of the permitting required from a compliance perspective to move all of your gear into India cost effectively.

International Data Center Deployment – Smart Hands Support

The Case Study

Client Need

A leading media and broadcast provider needed to quickly expand their capabilities, as part of a rapid European expansion project. To support these new customers throughout the EU, our client had to stand up a complete data center environment in Amsterdam including network, storage, compute, and digital broadcast capabilities. The data center stack included custom built components that had to be sourced domestically and exported to the co-located facility. Without a business entity set up, or local resources in the EU, they needed a partner to provide importer of record services and on-the-ground smart hands support. The project’s aggressive timeline required intensive project management and transparency across technical, product, and business teams.

Our Plan

FGX built a solution to enable the client to leverage their domestic manufacturer and VAR relationships to take advantage of their competitive volume pricing and quick delivery SLAs. Once purchased, the gear from over 13 different manufacturers would be drop-shipped to FGX’s staging facility in New York City. FGX would manifest each item by part and serial number and we would provide this data, along with photos of each component and a scan of the packing list in our secure service portal.

FGX would utilize our IATA membership to tender the hardware on direct flights from New York to Amsterdam and would provide an importer of record service to facilitate the import customs clearance. Once safely delivered to the data center, FGX’s smart hands team would unpack, asset tag, and install all the hardware to the client’s exact specification.

The Results

As each shipment bill of materials was finalized, FGX’s compliance team compiled the export documentation by liaising with individual manufacturer contacts. Each shipment was simulated with customs prior to departure to ensure the documentation was valid and that all compliance requirements had been met. Utilizing direct commercial flights, the equipment arrived in Amsterdam overnight and began customs processing the day of arrival. FGX managed the entire customs process on behalf of the client, provided the importer of record service, and completed clearance within 2 business days.

Once cleared, the equipment was delivered to the data center, where FGX’s smart hands team was waiting to unpack, re-inventory, asset tag, and mount each device in accordance with the client’s elevation diagrams. Our local project manager provided the client with progress updates twice a day and worked to quickly resolve any issues uncovered during the course of the installation. The client was extremely pleased with the quality of FGX’s smart hands resources and later expanded the scope of the SOW to include power &network cabling. This first phase of the project was completed on schedule and plans for further expansion are currently in the works.

The Ideal Logistics Partner

When conducting a large scale deployment of IT equipment into Europe, you need to have a partner capable of managing the entire project beginning to end. FGX’s inventory management system coupled with our logistics expertise and upstream data center services enable our clients to focus on architecting their solutions rather than worrying about the logistics. Furthermore, our importer of record service allows our clients to import all of their custom-configured equipment without having an EU business entity.

Real-Time Inventory Visibility

Manifest all equipment as it arrives at the export facility to ensure all components are received as ordered from the manufacturers.

Photograph & upload manufacturer labels and packing lists to provide full transparency to the client’s procurement team.

Customs Clearance & Importer of Record Services

Manage the classification of all part numbers, HTS Codes and ECCN numbers for the equipment in each shipment.

Provide an importer of record service to facilitate the import process on behalf of the client, when they don’t have a local business, or the authorization to import.

Calculate duties & taxes up front, then work with the client to ensure the customs deferment accounts are funded prior to each shipment’s departure.

Smart Hands Support from Cabling to Power-On

Deploy local resources to unpack and asset tag all devices as they arrive at the data center.

Follow the client’s elevation diagram to ensure all devices are mounted in the required cabinet locations.

Mobilize skilled data center technicians to assist the client with power, coax, cat 6, and fiber cabling.

Smart Hands Support

Resources trained in data center installation services who can handle everything from unpacking equipment, inventorying & asset tagging hardware, and rack-mounting devices to custom pre-cut cabling of cat6, fiber, coax, and grounding wire.

The Project in Numbers

FGX was instrumental in helping our client manage the project from procurement through power on. We maintained organization and transparency by centralizing our client’s purchase orders and the final shipping manifests in our service portal. The status and current location of each device was available in real time throughout the project. FGX completed the data center installation by closely managing the smart hands team on the ground in Amsterdam.


$7 Million USD

Total Shipment Value


13 Manufacturers

CISCO, EMC, Supermicro, Tektronix, Evertz & more


433 Components

Routers, Switches, Firewalls, Broadcast Devices & more


12 Just-In-Time Shipments

Over 18,000 lbs of equipment


30 Cabinets Racked

Unpacked, Asset Tagged, Mounted & Cabled all the gear

The Plan & Execution

FGX devised a project execution road-map based on the client’s required deadline to go live. This detailed outline provided our client, the VAR, and FGX with structured guidance and transparency on all deadlines. The dedicated project manager assigned also ensured that all parties stayed on task and were aware of the dependencies related to their assigned tasks.

Overall Project Timeline


Inventory Management

In order to ensure that all stakeholders had full visibility into how the entire project was moving along, FGX tagged each individual piece with a unique barcode which was used to update the inventory management module in our service portal in real-time. As each parcel arrived at FGX’s facility, the manufacturer label was photographed and uploaded along with a scan of the packing list. From arrival at FGX, to installation in the overseas data center, each piece of equipment was traceable by the Manufacturer Serial Number, FGX’s Carton ID/Waybill Number, and the Client’s Asset Tag. The below statuses indicate the level of granularity of our tracking system.

FGX’s customs compliance team proceeded to liaise with the 7 different manufacturers involved to procure the following set of documents for each component:

Breakdown of Equipment Statuses:

  • Planned
  • Received at FGX
  • Packed
  • In Transit
  • Undergoing Customs Clearance
  • En-route for Delivery
  • Delivered at Data Center
  • Unpacked & Mounted
  • Ready for Power-On
asset tagging process

FGX coordinated with each of the client’s hardware vendors and updated our service portal with the tracking status of each inbound shipment. This provided our client with visibility into the anticipated arrival date for each device across all manufacturers. When production delays occurred, FGX alerted the client and gave them the flexibility to ship critical devices as they were received at our export facility.

Real-Time Inventory Visibility


Constant Communication

In addition to providing the client with online tools to view the current status of all aspects of the project, FGX’s dedicated project manager worked to ensure that all stakeholders were kept up to speed and could be called upon to quickly resolve any issues. FGX liaised directly with the hardware manufacturers, VARs, distributors, client teams, the local smart hands resources at each destination, as well as the data center staff.

To augment the smaller updates sent several times per day, the FGX project manager also organized weekly status updates with the broader group of stakeholders. These meetings provided all client teams with the latest progress of each shipment as it was received, prepared for export, cleared through customs, delivered to the data center, and installed in the client’s cage.

Door-to-Door Shipping


As soon as the client authorized a deployment from available stock, FGX’s trained IT packing team palletized the equipment, then added an additional protective layer of cardboard and bubble wrap, before strapping it down. Once packing was completed and all documentation had been pre-approved by the FGX’s customs team, the shipment was tendered on a direct flight to Amsterdam. Our IATA membership enables FGX to utilize any commercial or cargo airline with available space to transport the equipment as quickly as possible. The shipments safely arrived in Amsterdam less than 24 hours after departing from New York.

Upon clearing customs, FGX organized a dedicated vehicle to recover the shipment from the airport and deliver it directly to the destination data center, where our smart hands team was ready and waiting for the arrival of the equipment to begin the install.

Customs Clearance with an IOR

As the client was new to the European market, they did not yet have a business entity set up with authorization to import IT hardware. To prevent having to wait several months for their EU business entity to form, the client requested FGX’s Importer of Record (IOR) service to clear the shipments immediately.

FGX’s customs specialists classified each part number with a tariff code as well as ECCN number to ensure proper declarations. In order to expedite the clearance process as much as possible, duties & taxes were pre-paid to Dutch Customs in advance of each shipment arriving at the border.

Once each shipment arrived at customs, paperwork already having been filed, and taxes pre-paid, the shipments were swiftly processed and cleared. Following customs clearance procedures using our importer of record (IOR) service, the shipments were released for final delivery to the data center.

Smart Hands Support


Coupling a high-stakes logistics & compliance company, like FGX, with a global team of data center specialists is a natural evolution forward for our suite of services. Typical international deployments require you to work with many vendors to accomplish your goals, but with FGX managing the deployment from procurement to power-on, we ensure all parties are in-sync and smart hands resources are mobilized within minutes of new hardware arriving at the data center.

Our client was planning to send senior engineers to the data center outside Amsterdam, however the scale of this deployment led them to seek additional help. FGX stepped in and provided a comprehensive smart hands solution to receive, unpack, and inventory the hardware as it arrived at the destination data center. Once brought into the client’s cage, our specialists asset tagged and rack-mounted each device in accordance with the client’s strict guidelines and detailed elevation diagram.

With FGX’s dedicated project management professional on-site, over 400 devices were installed across 30 cabinets within two weeks. Once the client’s engineers arrived, they were extremely pleased with the quality of the work and enlisted FGX’s help to further install airflow accessories, grounding cables, and eventually fiber/ethernet uplinks. As additional equipment is ordered & configured in the USA, then shipped with FGX to the Dutch data center, our smart hands resources are available to further build out the data center cage.

As of the writing of this case study, FGX offers smart hands services in over 15 major cities worldwide. Please reach out to us to learn more about our full suite of services and discuss how we can be of assistance with your next international infrastructure deployment.

Hong Kong: Import License Support

Need to import encryption technology into Hong Kong? No problem!


A global insurance provider was performing an international refresh and needed to buy CISCO and EMC hardware for their offices in Hong Kong. They received a quote to purchase directly in Hong Kong but also sourced a quote from their preferred US partner with FGX managing the logistics and compliance. Our client realized that they would save approximately 15% by sourcing the equipment in the USA and then deploying it to Hong Kong.

As soon as the PO was placed, FGX made preparations to file the strategic commodities licenses required by the Hong Kong government for all dual-use items (ECCN: 5A002) entering the country. FGX managed the process of sourcing the documentation, filling in most of the requirements for our client and coordinating with our client’s Hong Kong office to ensure that everything was filed expeditiously with the Hong Kong Trade & Industry Department (HKTID). The application had to be approved before any of the equipment arrived in the port of Hong Kong International Airport (HKG). The consequences of not managing the process carefully are delays of up to 30 business days as well as hefty fines and a flag against the importer.

FGX completed the entire HKTID application process as the manufacturer was building the custom equipment. Managing this process in parallel ensures that there were no delays once the gear was ready for export. Typically HKTID licenses are approved in 10-14 business days. Upon receipt of the approved application, FGX packed the shipment for safe transport and managed direct air freight into Hong Kong. Our customs team managed the clearance within a few hours of the flight’s arrival and FGX arranged for last mile delivery to ensure that our door to door transit time was under 3 business days, once the application was approved. Contact us to learn more about deploying IT hardware to Hong Kong or to request a quote.

Importer of Record: Hong Kong



Hong Kong is a free port resulting in cost-effective imports from a tax perspective and a relatively quick customs clearance process. For all “Dual-Use” equipment (typically encryption devices), Hong Kong requires import licensing prior to the shipment landing at HKG airport.

FGX’s importer of record service provides you with a safe, fast, and cost-efficient way to deploy IT hardware into Hong Kong.

Country Datasheet:

Importer of Record Available:

Exporter of Record Available:

Import Permit Required:

Used Equipment Permitted:

Import Taxes (VAT):


Duties on IT Hardware:


Typical Clearance Time:

13 Days

Hardware Cost Savings:


Ship IT Hardware Internationally to Hong Kong:

Hong Kong is an open port, so there are great opportunities to save money by centralizing your IT procurement. If you found us you most likely fall into one of these categories:

1) This is the first time that you’re trying to develop a solution in Hong Kong whether it’s in data center or on premises.

2) You have some experience maybe you have a business there but you don’t quite understand the import requirements from a licensing and compliance perspective.

3) You have lots of experience but maybe you’ve recognized that it’s expensive to procure inside of the Hong Kong market. You’re looking for other ways potentially to deploy from the U.S. and take advantage of some price arbitrage opportunities.

In any of those cases we’re specialists we understand the compliance landscape from an importer record standpoint as well as an exporter of record standpoint. If you need those services. If not, we can help you procure import licensing or just model out what it would cost to procure in the U.S. and deploy from here into that marketplace in comparison to procuring directly in the destination. In any of those scenarios we look forward to speaking with you and having a conversation that delivers value.

Importer of Record: Serbia

FGX’s importer of record service is a turn-key solution for deploying IT hardware into Serbia


A security appliance manufacturer had to deploy RMA hardware to a client’s datacenter in Serbia, but did not have a registered business entity with the necessary import authorizations to clear the gear into the country. Their typical logistics providers were unable to manage an importer of record service into Serbia, and therefore they reached out to FGX. Serbia is a complicated market that has very specific certification requirements for the import of IT infrastructure hardware, particularly for equipment with wireless capabilities.

Upon receiving the part numbers for the equipment, FGX immediately pulled the data-sheet and ran a full customs simulation to confirm if a certificate of conformity was needed. In this case, a certificate was not needed, but if one was required, FGX would procure the necessary documentation from the Serbian Ministry of Telecommunications. If the device wasn’t already registered with the ministry, FGX would also work with the manufacturer of the hardware directly to facilitate the certificate of conformity registration process.

After ensuring the import compliance documentation was in order for this shipment, we utilized our IATA membership to book the shipment on an express routing from New York to Belgrade via direct air freight. Given the destination and the nature of the equipment, FGX cross-checked the recipient information with the consolidated denied parties screening to insure that all US export regulations were being managed thoroughly.

Once the shipment arrived, FGX completed the customs clearance procedures within 2 business days and then arranged last-mile delivery in Belgrade. The total door to door transit time was 4 business days, and the equipment was safely delivered to the end-user’s data center ahead of schedule. Reach out to FGX to learn more about our importer of record services and how we can assist you with technology deployments throughout the Balkan Peninsula.

Importer of Record: China



China is a manufacturing hub for IT hardware; however, most of the equipment is designated for export. Importing into China requires specific customs authorizations for the importer of record and a range of manufacturer related documentation to accompany the shipment.

FGX’s importer of record service provides you with a safe, fast, and cost-efficient way to deploy IT hardware into Mainland China.

Country Datasheet:

Importer of Record Available:

Exporter of Record Available:

Import Permit Required:

Used Equipment Permitted:

Import Taxes (GST):


Duties on IT Hardware:


Typical Clearance Time:

710 Days

Hardware Cost Savings:


Ship IT Hardware Internationally to China:

Thanks for checking out FGX as you’re thinking about how you’re going to either procure or deploy your technical gear into China. If you found us here you probably fall into one of three buckets:

1) You’ve either procured in China and recognize that it’s very expensive

2) You’ve tried to deploy or ship into China and recognized that it’s very difficult

3) Maybe your consignment got held or this is the first time you’re endeavoring to do business in China and stand up a technical solution.

In either of those cases you’ve come to the right place we’re experts and China is a very active trade lane for us. We hold all of the permitting required from a compliance perspective to move all of your gear into China for you and do it very cost effectively. Generally we’re trying to target 5 to 10 depending upon how you negotiate up to 15 percent savings when procuring in the US and then working with a company like FGX to deploy into China versus you buying in the end destination through a VAR.

UK Export Licenses Made Easy

FGX walks you through the UK’s export licensing process to enable you to export controlled IT equipment in full compliance


Often our client’s focus is on the importation process, especially for those who chose to use FGX’s Importer of Record services. But the proper export compliance can be just as critical to the success of a shipment. Allowing FGX to manage the end to end process from exportation to importation can mitigate any risks to a successful and timely delivery of your goods.

Here’s a relevant example: Our client, a business information and analytics company urgently needed to send encryption enabled, hyper-converged servers to Shanghai and Mumbai from the United Kingdom. FGX worked with them to confirm the HTS Codes and ECCN classifications of the equipment and advised that the equipment was classified as Dual-Use and therefore would require specific export licenses before the items could be shipped to both destinations. Our client, like many others we encounter, had limited experience with export compliance.

FGX’s compliance experts walked the client through understanding and registering for the UK Export Control Organization’s online export licensing system (SPIRE) as well as the required Standard Individual Export Licenses (SIELs). These licenses typically take 20 business days to process once the application has been submitted, so all documentation that is submitted must be perfect to ensure that no further delays occur.

Typically, FGX will apply for import and export licenses on behalf of clients, but Her Majesty’s Revenue and Customs (HMRC) department only permits the exporter of record to apply for the license. Therefore, FGX’s team assisted with the review of all forms that the client submitted to ensure their accuracy prior to submission. Utilizing screen-shares, FGX guided the client through the application process and advised on the timeline required to obtain each license so that the client could prepare their deployment appropriately.

Our client had registered business entities in both China and India. However, it did not have import authorization for IT equipment in either country. FGX stepped in to provide Importer of Record (IOR) services in addition to export compliance support, logistics, customs clearance and last-mile delivery. In addition to the IOR, for the India Shipment, FGX ensured that all required import documentation such as BIS Certificates were made available to customs to ensure a smooth customs clearance. Having a logistics partner that can be there to guide your shipment every step of the way is the real difference you will find with FGX versus a typical freight forwarder or IOR broker. Our service puts your shipment in the best possible position for a successful outcome.