SONCAP Certificates Simplified with Importer of Record Services


Client Need

A global managed service provider needed to deliver telecom devices to support their local office in Lagos, Nigeria. They were looking for a partner that had experience with the complicated SONCAP product certification process in Nigeria. Without a local business registered in the country, our client also required an Importer of Record service.

nigeria services

  • Form ‘M’ Procurement
  • Direct Door-to-Door Shipping
  • SONCAP Certification Processing
  • Customs Clearance
  • Importer of Record Services
  • Last Mile Delivery


Lagos, Africa’s largest city, has experienced rapid growth in their startup and technology scene. In 2016, Nigerian startups raised the most direct investment on the continent. As Africa’s most promising tech startups continue to see success, large global companies are taking notice. Most notably, well-known silicon valley tech companies have announced plans to open developer spaces in Lagos. All this investment in technology startups makes Lagos the most promising tech hub on the continent.

The Plan and Execution

Importers need to provide both a Form ‘M’ and a SONCAP certificate for each product they are looking to import into Nigeria. The client had no experience with this process and was looking for a partner to manage the shipment from start to finish. As a full service global logistics provider, FGX worked directly with an accredited product certification company and our customs agents in Lagos to complete all the documentation and inspections needed on the clients behalf. After FGX received the required approvals, the equipment was booked on a direct flight to Lagos, Nigeria. When it landed in Lagos, the gear was lodged into customs immediately.

Import Documentation & Certification

nigeria import form M
The Form ‘M’ is a document issued by the Central Bank of Nigeria (CBN) that declares the intention of the goods entering the country. The shipment cannot move without this form. We worked with our customs specialists in Lagos to complete the invoice and Combined Certificate of Value and Origin (CCVO) with the required information. We ensured the harmonized tariff codes for each specific product was properly chosen and declared on the documents. Once this was complete, our local agents submitted the documents to receive this form. After 4 business days the approved Form ‘M’ was issued.

nigeria soncap certificate
The Standards Organisation of Nigeria (SON) oversees the SON Conformity Assessment (SONCAP) program that ensure all imports comply with countries guidelines. The two step process consists of receiving a PC certification and passing an inspection by an accredited testing firm. We received the PC certificate by providing all of the required product test reports (sourced from our manufacturer contacts) as well as copies of the export documentation. Once the PC certificates were in hand, we arranged for an on-site inspection with our product certification partner. The shipment passed the inspection on the first attempt and we were promptly issued the final SONCAP certificates to proceed with import.

Importer of Record / Customs Clearance

FGX’s Importer of Record service allowed our client to import IT hardware into Nigeria without a registered business entity or an import license of their own. Our local team was able to clear the shipment through customs in 5 days with the proper Form ‘M’ and SONCAP certificates. After clearance, the shipment was recovered from LOS airport and promptly delivered to our client’s local office. Telecom gear is highly regulated in many countries and Nigeria is no exception. The expertise of our local agents ensured there were no delays during the entirety of the import and customs clearance process.

importer of record service nigeria

The Results

FGX’s full suite of logistics services allowed us to manage the shipment door-to-door with little involvement from the client. Working directly with government agencies and customs agents, we procured all the required approvals and certifications to import the gear properly. In the end, our client saved 12% overall by purchasing telecom gear in the USA and deploying it to their local Nigeria office. After experiencing a shipment with FGX, our client now sees it is possible to purchase IT equipment domestically and deploy it internationally; even into countries with complex import processes.

How to Reclaim VAT on Imports

What is import VAT?

Import Value-Added Tax (VAT) is a consumption tax that is placed on goods entering countries (like the 28 EU member states). VAT is designed to distribute the tax burden across the supply chain, but ultimately must be borne by the end-user/consumer. Therefore, any VAT-registered business conducting an import of IT hardware to support their operations or provide a service to consumers, will be able to reclaim the import VAT.

How VAT Works:

What is Import VAT

VAT Reclamation

If your overseas office is VAT registered and has a VAT ID or EORI number, FGX will strongly encourage your company to be the Importer of Record (IOR). This will make VAT reclamation a simple process for your internal accounting team. FGX maintains all import documentation to support your internal teams. We give you / your internal team the tools so you don’t have to hire third-party VAT reclamation services.

Required Documentation*

  • Commercial Invoice
  • Shipping Waybill
  • Customs Clearance Entry
  • Duty and Tax Payment Receipt

How to Reclaim Import VAT

*May vary by country; check with your internal accounting team for more information



VAT Rate: 20%

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VAT Rate: 19%

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VAT Rate: 20%

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VAT Rate: 21%

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VAT Rate: 21%

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VAT Rate: 23%

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VAT Rate: 21%

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VAT Rate: 22%

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VAT Rate: 23%

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VAT Rate: 25%

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VAT Rate: 24%

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VAT Rate: 20%

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VAT Rate: 25%

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VAT Rate: 23%

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Why Does FGX Prepay VAT?

Prepaying all taxes and duties, or shipping with incoterms Delivered Duty Paid (DDP), allows the shipment to immediately enter the customs clearance process when it arrives at the destination port. FGX only ships via DDP incoterms, to avoid any unnecessary delays once the shipment reaches customs.

Mission Critical Data Center Deployment to Egypt


Client Need

A social media company needed to deliver technical gear to better support their customer base in Egypt. The arduous document preparation, regulatory, and customs processes required a logistics partner with a unique set of expertise. They also required an Importer of Record service, as their local business entity was not a registered importer and was furthermore not authorized by the Egyptian government to import technology hardware.

egypt services

  • Import Documentation Legalization
  • Direct Door-to-Door Shipping
  • NTRA Type Approval
  • Customs Clearance
  • Importer of Record Services
  • Last Mile Delivery


Egypt has made it a priority to invest in their telecommunications industry by developing technology parks around the country. The plan is to spur economic growth by attracting multinationals and educating a new generation of young Egyptian entrepreneurs. Global enterprises that wish to gain a foothold in a growing industry are starting to build out their IT infrastructures in Egypt, but difficulties in local sourcing result in delays, and the inability to procure the exact components they need.

Working with an experienced technology deployment partner, like FGX, enables enterprises to procure their gear centrally and export it to Egypt, in a secure, cost effective, and timely manner.

The Plan and Execution

1) Legalization of Documents

Shipments to Egypt require a set of attested and legalized Commercial Invoices and Certificates of Origin. Our team of export coordinators handled the process by liaising with the Egyptian Consulate, the local chamber of commerce, county clerk, and state department. The necessary document legalization & attestation was completed without any client involvement.

document legalization

2) Direct Door-to-Door Shipping

Our IAC status allows us to work with any major commercial or car go airline. The shipment was booked on a flight from New York to Cairo and arrived at the destination port in 4 days. Upon arrival, the shipment was lodged into Egyptian customs and began the NTRA approval process.

door to door

3) NTRA Type Approval

All telecommunications equipment entering Egypt must gain type approval from the National Telecom Regulatory Authority (NTRA). FGX reached out directly to each manufacturer to procure the documentation and certificates needed. Once all the paperwork was obtained, our local team worked with NTRA officials to get the gear approved for import.

ntra approval

4) Importer of Record / Customs Clearance

FGX’s Importer of Record service allowed our client to import telecommunications gear into Egypt without a having a registered business entity or an import lice nse of their own. Our local team was able to clear the shipment through customs in 5 days after gaining NTRA approval. After clearance, the shipment was recovered from CAI airport and promptly delivered to the destination data center.

customs support

Spotlight: Legalization of Documents

All shipments of IT Equipment being imported into Egypt require attested and legalized Commercial Invoices (CI) and Certificates of Origin (COO). Figuring out all the requirements for each agency and procuring the authentications is a time-consuming process.

As a fully managed service, FGX took on the task of procuring the necessary legalizations. First, our export team had the documents notarized. Next, the notarized documents needed a certificate of authentication from the county clerk. Once the notary was authenticated, the next stop was the US State Department to Apostille the documents and verify them for international use. Next, the documents were brought to the local chamber of commerce for attestation with a stamp and seal. Finally, the documents were taken to the Egyptian Consulate, and were legalized for commercial use in Egypt.

The Results

FGX allowed the client to purchase all their data center infrastructure domestically in the US and deploy it to Egypt in 3 weeks. Our team of export coordinators were able to swifty legalize all the required documents to to ensure no issues during customs clearance. Once the shipment arrived in Egypt, the NTRA approval process and customs process were fully managed by FGX without any client involvement. In the end, the $500k of data center hardware was delivered 3 days ahead of schedule.

egypt results

Get the Most Out of Your IT Budget

it budget header
There is a growing chorus of voices that have predicted a jump in corporate IT spending in 2018. Most notably Oracle CEO, Mark Hurd, was quoted by the WSJ saying:

“Spending on enterprise information technology is set to accelerate, after years of more modest growth, fueled by U.S. corporate tax cuts, global economic gains and a backlog of aging corporate IT systems.”

Several factors have many thinking this year will see a spike in IT spending.


  • U.S. Corporate Tax Cuts
  • Aging Corporate IT Infrastructure
  • Growth of Global Economy
  • Advances and Adoption of Consumer Technology
  • Increase in Data Capturing, Processing, Analysis Demands

For businesses that are investing in their IT infrastructure, there are a few things to consider to get the most out of your IT purchases in 2018.

Am I getting the best deal on my IT equipment?
The more competitive the market, the better deal you are going to get. If you are a global enterprise, it is import to locate where that market is. In most cases, the US or UK will give you the best deals on IT equipment.

In a less competitive market, there is no reason for the reseller to bring down price. This results in IT buyers paying a premium even though the same exact gear is being sold.

The businesses that buy domestically in large volumes and work with a global logistics partner to deliver the gear globally, have seen significant cost savings.

Am I architecting my infrastructure to meet my customers/clients demands?
IT departments can fall into the trap of being reactionary to the needs of the enterprise and customer. This is not ideal, especially as continuous innovation demands IT infrastructure managers to be proactive and forward looking.

To be proactive, IT departments need to play a larger role in the success of the business. This means IT spending and network design must be directly connected with the strategic direction and goals of the organization.
A centralized hub that sources and fulfills IT infrastructure hardware will bring a strong sense of direction and continuity to the global network. In this way, the enterprise IT network can be built in line with the goals and needs of the business.

Am I building the right partnerships with manufacturers, OEMs, and VARs?
It is important to find technology manufacturers and resellers that work in your best interest.

Many will explain that importing technology into X,Y, or Z country is impossible, thereby making purchases in country X, Y, or Z from a local VAR the only option. This is the case because your partner is either unaware of the options from the USA or they are protecting the international “channel” and its profit interests.

Partnering with VARs that have direct relationships with global logistics and import services can allow businesses to take advantage of all the benefits of centralized purchasing. By purchasing IT equipment at discounted prices domestically, you can work with an international logistics partner to import the IT gear into all your international offices and data centers.

What does a logistics partner have to do with my IT infrastructure?
An experienced global logistics provider allows you to take advantage of domestic pricing. The IT equipment you purchased for your global offices can then be delivered seamlessly with the right partner.

FGX provides a fully managed global logistics solution that allows you to import your IT hardware into over 130+ countries. We specialize in making sure your IT equipment is delivered to your international offices or data centers, with little to no effort by your international colleagues.

If you would like to find out more about are global logistics and import services for your next purchase, please contact us at or 212.352.9390.

Simplify Imports to Costa Rica with IOR Services



A global technology services company need to perform an IT refresh for their San Jose, Costa Rica office, but wanted to import the hardware from the USA. To do this, they required a technology deployment partner that could simplify Costa Rica’s complex import process. They also required an Importer of Record Service, as their local business entity was not a registered importer in the country.

The client was able to purchase the gear they needed for Costa Rica with other domestic hardware, increasing their buying power with their VAR partner. After analyzing the costs it was clear that acquiring the gear domestically in the US and shipping to Costa Rica would be faster and more cost-effective than trying to source the gear in country.

Plan and Execution:

FGX’s understanding of the full customs process allowed us to prepare documentation and manifest the shipment prior to departure, resulting in a smooth import process. In San Jose, our local team worked directly with customs officials to clear the shipment. Our importer of record service allowed us to manage the entire import process on the client’s behalf.


Our fully-managed solution allowed us to deliver the gear in 2 weeks without any involvement from the client. We managed the entire process allowing our client to focus on the implementation of the hardware once it arrived in the San Jose office.

The success of this shipment has lead the client to regularly partner with FGX to deliver IT gear to their other international offices.

How VARs Can Support Growing Micro Data Center Demands

The rise of the Internet of Things (IoT) has led to a dramatic increase in the creation of data. It is clear that the practice of pushing data analysis processes onto the “cloud” or end-user devices is showing its limited capability. To better distribute workloads and handle greater volumes of data, the processing and analyzing of data has begun to move to the edge of networks in the form of micro data centers.

Edge computing optimizes cloud systems by setting up micro data centers that process and analyze data where it is generated. This method of computing reduces the distance and the volume of data that needs to move through the network. The result is a significant decrease in transmission costs, lower latency, and improved quality of service. Seeing the benefits of an edge computing system, many businesses are now pairing their clouds with strategically placed micro-data centers.

To maintain a tactical advantage in data processing, end-users have been actively looking to build and maintain a micro data center environment, often with the latest in hyper-convergence technology. This means keeping up with the latest in data center technology through constant infrastructure refreshes.

Micro Data Center Graphic

For VAR sales teams, this means a shorter sales cycle, higher revenues, and better margins compared to core data center deals. The VARs that can design the right solutions for their clients will see an uptick in this business in the coming years.

This also presents an opportunity for VARs to distinguish themselves as a trusted business partner. VARs can win clients by proving they can truly support micro data center infrastructure by being flexible, agile, and meeting just-in-time deployment timelines.

Working with a global logistics provider experienced in executing just-in-time shipments of IT hardware will be beneficial in meeting these demands.

At FGX, we do just that. We position ourselves as a global logistics and consulting layer that you can add to your sales and procurement processes. When a client needs to set up or refresh a micro data center you can confidently deliver the hardware they need, where they need it.

If you would like to find out more about how we can provide global logistics and consulting services for your next deal, please chat with us or email us at:

Time Definite Imports to Jakarta, Indonesia


Client Need

A global social media giant needed to urgently deliver IT hardware to their Jakarta office. After experiencing delays on past shipments, they were looking for a logistics partner that could provide a time-sensitive solution into the country. They also required an Importer of Record Service, as their local business entity was not a registered importer.

argentina services

  • Import Documentation Support
  • Direct Door-to-Door Shipping
  • Customs Clearance
  • Importer of Record Services
  • Last Mile Delivery


Southeast Asia’s largest economy is one of the world most exciting emerging markets. A fast-growing young population with a financial system heavily backed by a pro-market central government makes Indonesia a golden opportunity for global businesses. As evidence, 2017 saw the largest net inflow of direct foreign investment in over 7 years. Importing goods into Indonesia requires an importer license. A business entity without an import license cannot import goods into the country. A business can either apply for an import license or utilize an Importer of Record service to import into the country.

The Plan and Execution

1) Direct Door-to-Door Shipping

Our client’s major concern was time. To accommodate the project timeline requirements, we planned the most effective route to minimize transport and customs clearance time. Upon arrival in Jakarta, the shipment was immediately lodged into customs.

logistics support

2) Importer of Record / Customs Clearance

FGX’s local team in Jakarta is a frequent importer and was able to clear shipment through customs in 30 days. Once cleared, contact was made with the end-user and the shipment
was delivered the following day.

customs support

The Results

By partnering with FGX, the IT equipment arrived ahead of schedule with little to no client involvement. Knowing that it is possible to effectively shipment IT infrastructure into their international offices put the client in position to strategically set up and refresh their global network to directly support their business. At FGX, we have seen that purchasing domestically and deploying IT hardware to international offices or data centers can save you time and money. To learn more about our “Buy Local – Ship Global” methodology, read our recent client success stories, or contact us today!

Technology Deployment Solutions for Argentina


Client Need

A global provider of collaborative workspaces needed to deliver personal computing devices to their offices in Buenos Aires. They were under a tight deadline to provide new employees with an onboarding package including laptops, monitors, and accessories. They required a logistics partner experienced with Argentina’s import restrictions along with an Importer of Record service, as their local business entity was not a registered importer.

argentina services

  • Import Documentation Support
  • Direct Door-to-Door Shipping
  • Customs Clearance
  • Importer of Record Services
  • Last Mile Delivery
  • Local Procurement Support


At the turn of the millennium, the Kirchner era’s “Make it in Argentina” protectionist policies closed the country off from much of the world’s economic activity. Importing electronics became a nightmare with high tariffs and strict regulation and compliance requirements. The election in 2017 saw a new regime promising free-market reform come to power. They have begun to reduce tariffs and regulations, but Argentina still remains highly regulated. These new economic developments have convinced some foreign entities to invest in Argentina once more.

The Plan and Execution

1) Import Documentation Support

FGX worked closely with local customs experts to obtain the documentation required to import electronics into Argentina well before the devices arrived at our transfer station. We managed all documentation on behalf of our client’s head office in the USA and local office in Buenos Aires.

document support

2) Gaining Importer / Device Type Approval

Imports of electronics need to be approved on both the product and importer level. This means even though a specific device was approved for import into Argentina in the past, each new importer must complete the approval process, which can take up to 90 days. To avoid this waiting period, electronics with external or removable power supplies can be imported (as long as the power component is removed).

power requirements

3) Direct Door-to-Door Shipping

FGX’s IAC status allows us to work with any major commercial or cargo airline. This shipment was booked on a flight from New York to Buenos Aires and arrived at the destination airport within 3 days. Upon arrival, the shipment was immediately lodged into the customs process.

logistics support

4) Importer of Record / Customs Clearance

FGX’s local team in Buenos Aires is highly experienced with importing consumer & enterprise grade electronics. Our local business entity is a frequent importer and was able to clear the shipment through customs in 5 working days. After clearance, the shipment was administratively transferred back to the end-user and delivered the following day.

customs support

Difficulty Purchasing In-Market

The alternative to importing equipment with a partner like FGX is sourcing in-market. This process of procuring consumer & enterprise grade electronics locally in Argentina can be very difficult. Strict protectionist policies limit the number of technology resellers, causing the supply to be low and inventory to be dated. To further complicate matters, non-authentic items are common, resellers typically hold limited inventory and cannot fulfill enterprise orders on demand.

To make up for the missing inventory, once an order is placed, the vendors proceed to import the rest of the products needed, leading to lengthy delays. Local vendors may also not be fully transparent about their inventory up front, which makes in-market sourcing a non-optimal option when under a tight deadline.

The Results

By partnering with FGX, the client was able to purchase the exact equipment they needed in the US, and deploy it into Buenos Aires in 2 weeks. FGX removed the power supplies from the laptops & accessories to facilitate a smooth customs clearance process. We then procured the power supplies locally and delivered the completed onboarding packages to the client’s local office.

The client was ecstatic that their growing team had the tools they needed to support their rapidly expanding footprint across Argentina.

argentina plan and execution

What is Shadow IT and How to Eliminate it

Shadow IT Graphic
In order to meet the growing technology requirements of users and stakeholders, Shadow IT practices emerge as IT managers take it on themselves to procure hardware outside the direct funding or control of the CIO’s organization. Accepting this type of Shadow IT practice presents a direct threat to the CIO and the enterprise in several ways.

Three ways Shadow IT becomes a threat to the CIO and global enterprise:

1) Undermines High-Level IT Infrastructure Planning
When IT managers across the company start developing their own relationships with their local VARs, CIOs (or equivalent) lose control over the entire IT procurement process. IT managers that buy locally for their own needs fail to take into account how their purchases impact the broader enterprise. Without control of IT spend and the physical network, IT infrastructure planning becomes nearly impossible for the CIO.

2) Disrupts Global Enterprise Networks
IT managers will purchase different IT solutions for their specific needs. Without going through a centralized approval process, divergent hardware will enter the global enterprise network. Failing to control the devices entering the network, the CIO opens the enterprise up to potential security issues and system downtime triggered by unapproved hardware.

3) Results in Wasteful Technology Hardware Spending
A lack of coordinated purchases inevitably leads to wasteful spending across the global network. The stockpile of Shadow IT equipment becomes an inventory problem. Instead of creating value, the inventory sits on the balance sheet depreciating in value every day. The IT department ends up having to spend resources trying to re-purpose gear or they just eat the sunk cost.

Centralize Your Procurement Methodology

A business can switch to a centralized procurement methodology to decrease Shadow IT costs drastically. A central technology request system will provide IT managers with timely hardware solutions and allow the CIO to advance goals of the overall business.

Three ways a centralized procurement methodology helps defeat Shadow IT:

1) Aligns Local IT Hardware Needs with Strategic Infrastructure Planning
A centralized request system will decrease the cost of coordinating hardware deals with VARS and manufacturers. Instead of a chorus of voices, a central voice can coordinate critical IT infrastructure deals. This will allow the CIO to implement long-term strategic infrastructure planning that focuses on controlling costs and increasing network efficiency.

2) Builds a High-Performing Global Enterprise Network
Through a centralized procurement system, a company can purchase the necessary equipment from select VARS and manufacturers to boost network capabilities and eliminate disruption from Shadow IT. With control of the physical IT infrastructure, the CIO can strategically maneuver the network to effectively support their businesses around the world.

3) Decreases Overall IT Infrastructure Spend
By consolidating IT hardware requests, a company can take advantage of economies of scale and the deep discounts found in competitive VAR markets like the United States. The international markets where Shadow IT is purchased charges a premium for IT hardware. Bypassing the international markup and purchasing locally, then shipping globally, will save the enterprise money and eliminate Shadow IT.

Your Global Logistics Partner:

A centralized procurement method of purchasing domestically and deploying IT hardware to international offices and data centers is only possible with the right global technology logistics partner. Combining the deep discounts of domestic purchases with a trusted partner like FGX (providing door-to-door logistics and project management expertise) will save you valuable time and money.

To learn more about our “Buy Local – Ship Global” methodology, read our recent client success stories, or contact us at

Gulf Cooperation Council (GCC) to Implement 5% Value-Added Tax (VAT)

Member states of the Gulf Cooperation Council (GCC) have enacted a Unified Agreement for VAT (Value-Added Tax). This agreement creates the framework for the implementation and operation of a VAT across all member states. It is up to each member state to implement the framework through legislation or other processes. Saudi Arabia and the UAE have been first to announce a VAT to take effect on January 1, 2018.

This will directly affect businesses importing goods into GCC countries. What does it mean for you and how can you prepare your business operations to be VAT ready?

What is Value-Added Tax (VAT):

Value-Added Tax is a consumption tax that is placed on the value that is added at each stage of the supply chain from production to the end consumer for a good or service. Instead of a sales tax that collects all consumption tax at the end of the supply chain, this tax is distributed along the whole supply chain.

VAT is used in many countries around the world, but is most commonly seen in the European Union (EU). The GCC VAT framework is most commonly compared to the EU.  

Example of VAT:
GCC VAT Example
When a server with a Total Import Value of $10,000 enters the UAE, a VAT of $500 (5% of $10,000) is levied to the UAE VAT Registered business. The $500 goes directly to the customs department upon arrival of the server.

Key Features of GCC VAT:

  • The VAT will apply to goods and services at a standard rate of 5%
  • VAT registration is mandatory for businesses or individuals with supplies exceeding SAR 375,000 in a 12 month period.
  • VAT registration is voluntary for businesses or individuals with supplies exceeding SAR 187,500 in a 12 month period.
  • VAT paid for imported goods can be reclaimed at the end of each tax period by registered members.  
  • Specific VAT tax compliance requirements (Tax groups, record keeping, tax periods and deadlines) will be left to each member state.

Paying VAT on Imports:

  • VAT-registered and unregistered businesses are required to pay VAT on imports to the Customs department upon arrival of goods.
  • If you are unable to prove a previous VAT payment from another GCC for a specific import you will have to repay the VAT.
  • The total taxable value of the imported goods is equal to the value of the goods plus:
    • Customs duties
    • Excise duties
    • Insurance duties
    • Freight duties
    • Any incidental services to import the goods
  • The Place of Supply, where the tax levied, for wired and wireless telecommunications and electronic services is determined by where the customer resides.

Why this matters to you:

The VAT presents a extra 5% upfront cost to anyone importing goods in GCC member states. This will be reflected in the pre-shipment payment businesses will pay logistics/import service providers to ensure DDP incoterms. It is important to remember this VAT is reclaimable with the proper registration and documentation when your company is the importer of record. With the corresponding import receipt, your accounting team can reclaim the 5% VAT paid during importing. When using a third-party importer of record service, VAT reclamation is not possible.

Businesses will need to be compliant with VAT registration and specific procedures. If your business exceeds mandatory and volunteer thresholds, you will need to become VAT registered by completing a Tax Registration application in 30 days of importing goods. Also, operations procedures and systems must be updated to follow record keeping and reports procedures to redeem VAT tax credits after each tax period.  

With the Gulf Cooperation Council VAT on the verge of being implemented it is critical for your business prepared all departments and upgrade systems asap.