Smarter Deployment Solutions to Jordan

Jordan Blog Header
An international telecommunications company based in the UK was having problems buying through VARs in the Middle East. The client was looking for a logistics partner that could navigate Jordan’s stringent customs clearance process, as they wanted to buy their gear in places other than Jordan, and ship the gear in.

FGX’s local team picked up the equipment in London and transported it to our UK transfer station. Once at our facility, we ran a cross check to ensure that the equipment met all standards in Jordan. We also confirmed with both the manufacturer and UK government agency that the technical gear did not need a UK export license. After finalizing the paperwork, we booked a direct flight from LHR to AMM and the shipment was on its way to Amman the next day.

The client was not registered to import this type of equipment into Jordan, thus FGX managed an importer of record process on behalf of our client. While managing the customs clearance process we worked with the TRC (Telecommunication Regulatory Commission). We facilitated the TRC approval process for each telecom device with no involvement needed from the client.

FGX interfaced with both the manufacturer and TRC inspection agents, to present the proper customs documentation, commercial invoicing, and data-sheets, resulting in a prompt customs clearance. Once the shipment cleared, the gear was delivered to the client’s local office in Amman. Shipping from the UK to Jordan is difficult. FGX completed the London to Amman, door-to-door deployment, in 5 business days. This delivery time line impressed the client.

Please think of FGX when procuring IT equipment for your next technical infrastructure project in Jordan. You should also consider a centralized procurement and global deployment model in general. Combine the simplicity and discounts of centralized purchases with a trusted partner like FGX. When we provide post-sale deployment support, you will save valuable time and money.

What is an Importer of Record?

IOR Blog Header

Importing goods into international markets can be an arduous process. Succeeding is difficult for many companies. You must have familiarity with foreign laws, bureaucratic organizations, compliance requirements and more. Lacking a locally-registered business entity also makes success difficult. There are many moving parts that can prevent the successful import of goods. There’s nothing worse than your shipment being held or delayed in customs due to avoidable mistakes made along the way.

When faced with solving a complicated international logistics puzzle, you don’t have to go at it alone. Your logistics partner should be capable of managing all import/export requirements on your behalf. This will make a complex international deployment feel like a simple domestic shipment. An importer of record service is a key component to making this a reality. This useful, but often overlooked service, will resolve many of your issues.

What is an Importer of Record?

An importer of record, is an authorized person or entity that manages the responsibility for goods during an import. Put another way, an Importer of Record can enable a business to import into a country where they lack the ability to do so on their own.

The responsibility of an IOR, includes the proper management of the following tasks:

  • Detailed Documentation of Cargo/Goods
  • Accurate Declaration of Harmonized Tariff Codes
  • Timely Remittance of Duties & Taxes Payable
  • Compliance with local laws and regulations

To be an Importer of Record, the recipient of the shipment must be one of the following:

  • 1) A Registered Entity: A legal entity recognized by the local government holding a tax ID or equivalent registration number.
  • 2) Authorized to Import: When the entity owns a government-issued license and/ or permit to import into their country.

It’s important to note, different countries may have varying requirements and procedures. As an example: in Brazil, being a registered entity is only the beginning. You still need the proper import licenses, as well as a RADAR Registration.

Why would you need an Importer of Record?

  • If the business cannot legally import into a country.
    For many companies looking to expand, being a registered entity or having the authorization to import is not a reality. In this case, the Importer of Record can become the consignee allowing them to import the goods on the company’s behalf.
  • If the business does not have experience importing into a foreign country.
    Even in cases where the company does own a registered business, the company may not be familiar with the local regulations. Hiring an IOR can get rid of the headaches associated with customs clearance. 

Hiring an IOR is only one piece of the import process and typically doesn’t include customs brokerage, logistical handling, and delivery to the final destination. FGX handles the IOR and door-to-door logistics process ensuring your shipment arrives on time.

Integrating a trusted Importer of Record partner into your logistics solution can be a game-changer. By finding the confidence to ship into complicated destinations, businesses gain access to new global markets.

At FGX, we expand upon Import of Record Services to provide a full-service door-to-door solution. Our service is purpose-built to deliver technology hardware into all global markets. As a trusted partner, we walk our clients through the entire logistical & customs clearance process. If you’re supporting a global hardware infrastructure, we recommend procuring your IT equipment in the US; then exporting hardware to all of your international destinations.  This proven model helps lower costs while maintaining a high standard of service.

To learn more about IOR services, check out our global coverage map, read our recent client success stories, or contact us at hello@fgx.com.

Follow us on linkedin for the latest at the intersection of international logistics and the technology industry.

FGX’s IOR Service Procures KC Certificates On Your Behalf

South Korea Blog Header
A technology service provider building up their capabilities in the APAC region required a logistics partner to deliver IT equipment into Seoul, South Korea. South Korea requires specific certifications to import technology hardware. This makes getting technical gear into the country difficult. Taking advantage of FGX’s expertise, the client decided to procure the equipment for South Korea in the USA, from their preferred VAR, enabling them to leverage their domestic purchasing power.

FGX’s Importer of Record service, along with our customs clearance and compliance expertise made FGX an ideal partner for this deployment. FGX shipped all of the gear from Texas to our transfer facility in New York City. Once received, we ran a manifest check to ensure all the equipment was accounted for. We also ensured the hardware met all import conformity standards in South Korea.

KC Certificates – To import technology properly into South Korea without penalties, a KC Certification must be presented with every device. Acting as a liaison, FGX interfaced directly with the manufacturer to procure the certificates by confirming every part number and product group in the shipment. Our attention
to detail allowed us to procure the necessary KC certifications issued by the Registration of Broadcasting & Communication Equipment in South Korea.

Next, a direct flight was booked from JFK to ICN with our airline partner. The shipment was on its way to Seoul, South Korea the next day. When the shipment arrived in South Korea, FGX managed the Importer of Record process. We arranged for customs clearance with all the necessary documentation and authorizations. With the KC certifications in-hand, the shipment was able to clear customs with ease, allowing our local team to deliver the technical equipment to our client’s local Seoul office. Using FGX as a partner, the entire door-to-door deployment took about a week. Coordinating directly with the manufacturing was critical for success. FGX produced the KC certificates on time, enabling a smooth customs process. Our project management approach required zero involvement on the client side. Please think of FGX when procuring IT equipment for your next technical infrastructure project in South Korea. You should also consider a centralized procurement and global deployment model in general. Combine the simplicity and discounts of domestic purchases with a trusted partner like FGX. When we provide post-sale support, you will save valuable time and money.

Zero End-User Involvement with IOR Services to Malaysia

Malaysia Blog Header
A global information technology and consulting provider rapidly building up their capabilities in Southeast Asian required a logistics partner to deliver IT equipment into Kuala Lumpur, Malaysia. Malaysia requires specific type-approvals to import technology hardware. This makes getting technical gear into the country difficult.

Taking advantage of FGX’s experience shipping into this lane, the client decided to procure the equipment for Malaysia in the USA, from their preferred domestic VAR. Centralizing their procurement in the USA resulted in a lower overall cost and shorter deployment time compared to buying in Malaysia. FGX’s Importer of Record service, along with our customs
clearance and compliance expertise made FGX an ideal partner for this deployment.

FGX shipped all of the gear from Chicago to our transfer facility in New York City. Once received, we ran a manifest check to ensure all the equipment was accounted for. We also ensured the hardware met all import conformity standards in Malaysia. Standards and Industrial Research Institute of Malaysia (SIRIM) – All communication technology (ICT) products being imported into Malaysia must be type-approved by the SIRIM, a government-owned company incorporated under the Ministry of Finance. It is important to note, the SIRIM only performs type-approvals for new products. Working directly with the manufacturer and SIRIM, FGX was able to obtain the technical paperwork needed to be granted customs approval to import the client’s products.

Next, a direct flight was booked from JFK to KUL with our airline partner. The shipment was on its way to Kuala Lumpur, Malaysia the next day. When the shipment arrived in Malaysia, FGX managed the Importer of Record process. We arranged for customs clearance with all the necessary documentation and approvals. With the ICT product type-approval and the corresponding SIRIM documents in-hand, the shipment was able to clear customs in 3-5 business days. Once cleared, our local team delivered the technical equipment to our clients local Kuala Lumpur office. Partnering with FGX, the entire door-to-door IT deployment took about a week. Coordinating directly with the manufacturer and SIRIM was critical for success. FGX managed the entire type approval process, enabling a smooth customs process. Our project management approach required zero involvement on the client side.

When procuring IT equipment for your next technical infrastructure project in Malaysia, or any other international market, consider a centralized procurement strategy. Combining the deep discounts of domestic purchases with a trusted partner like FGX (providing door-to-door logistics project management expertise) will save you valuable time and money.

Permit Support for Imports to Israel

Israel Blog Header
A global IT services company that recently went through a merger needed help to deliver hardware into Israel. The client had struggled to manage the strict Israeli import compliance standards post-merger. Unfortunately, these struggles resulted in delays and unhappy clients. FGX worked to make these issues go away. FGX’s suite of global deployment services made FGX an ideal solution for the client’s Israeli coverage.

FGX collected the hardware from Texas and transported it to our NYC transfer station. Once at our facility, we proceeded to run a full manifest check to ensure that all the equipment met the import standards in Israel. After confirming the paperwork, we booked a direct flight from JFK to TLV. The shipment was on its way to Israel the next day. Once the consignment arrived in Israel, FGX acted as the Importer of Record on behalf of our client. We arranged for customs clearance and completed all the necessary documentation. We then facilitated MOC (Ministry of Communications) and MOS (Ministry of Standards) approvals with no involvement needed by the client.

Depending on the circumstances, both of these applications usually take 5-7 business days. During the approval process, a query was raised against the device by the MOC. Thanks to FGX’s technical expertise and close relationship with the manufacturer, the concerns were quickly resolved. Once receiving the import permits, the shipment was released by customs. Allowing our local team to make the final delivery to our client’s local office.

Understanding Israel’s clearance and compliance requirements allowed FGX to succeed for our client. We delivered the deployment in 10 business days door-to-door. The client praised our ability to mitigate concerns and solve critical problems. This built the client’s confidence in shipping more of their technical gear from the US into international markets. Please think of FGX when procuring IT equipment for your next technical infrastructure project in Israel. You should also consider a centralized procurement and global deployment model in general. Combine the simplicity and discounts of domestic purchases with a trusted partner like FGX. When FGX provides post-sale support deployment, you will save valuable time and money.

We do not disclose our clients by design. After investigating if FGX is a good fit for your business, we would be happy to put you in touch with one of the clients we showcase.

Seamless Shipping to Dubai & Abu Dhabi with FGX’s IOR Service

UAE Blog HeaderA software-defined video solutions manufacturer needed help supporting their United Arab Emirates coverage. The client had struggled with the strict UAE compliance standards in the past. Unfortunately, these struggles resulted in delays and unhappy clients. FGX worked to make their struggle go away.

FGX’s suite of global deployment services made FGX an ideal solution for the client:

• Importer of Record
• Customs Clearance
• Consulting on Import Compliance
• Door-to-door Logistics
• Project Management

FGX collected the hardware from Portland, Oregon and transported it to our local transfer station. Once at our facility, we proceeded to run a full manifest check to ensure that the equipment met all import standards in the UAE. After confirming the paperwork, we booked a direct flight from PDX to DXB. The shipment was on its way to Dubai the next day. Once the consignment arrived in Dubai, FGX acted as the Importer of Record on behalf of our client. We arranged for customs clearance and completed all the necessary documentation. We then facilitated TRA approval with no involvement needed by the client.

In the UAE, any mistake in the paperwork can result in long delays and heavy fines. To mitigate delay, FGX performed a second compliance check to ensure that the shipment would clear UAE customs. We reviewed the weights, dimensions, part numbers, and descriptions, to dot every “i” and cross every “t”.

Next, we facilitated the process to have our client hand sign all import paperwork in blue ink. This detail is a requirement in most Middle Eastern countries. To acquire the import permits for the hardware, FGX represented the client during the TRA application process. We obtained the permits without delay, then presented the required paperwork to the inspection agents. FGX completed the Portland to Dubai, door-to-door deployment in 7 business days. This transit time exceeded the client’s expectations.

Please think of FGX when procuring IT equipment for your next technical infrastructure project in the UAE. You should also consider a centralized procurement and global deployment model in general. Combine the simplicity and discounts of domestic purchases with a trusted partner like FGX. When we provide post-sale deployment support, you will save valuable time and money.

Deploying Technology Hardware Into Turkey

A technology service provider building up their international capabilities tapped FGX for help. They required a viable solution to deliver their technology hardware into Istanbul, Turkey. Turkey’s customs clearance and import compliance process is complex. This made getting technical gear into the country difficult for the client. After speaking with our team, the client decided to purchase their hardware needed in Turkey in the US.

With FGX shipping it to Turkey it was going to be faster and more cost-effective than procuring in Istanbul. FGX’s Importer of Record service, along with our customs clearance and import consulting made FGX an ideal partner for the job. FGX shipped the client’s gear from Texas to our transfer facility in New York City. Once received in New York City, we ran a manifest check to ensure the equipment accuracy. We also confirmed that the hardware met all import standards in Turkey. Next, we booked a direct flight from JFK to IST with our airline partner. The shipment was on its way to Istanbul the next day. When the shipment arrived in Turkey, FGX managed the Importer of Record process. We then arranged for customs clearance with all the necessary documentation and authorizations.

Certificate of Conformity (CE Mark) – FGX procured the technical files from the manufacturer. The files included user manuals and data sheets, complete with technical drawings. Once the shipment landed in Istanbul, we presented the above file. This allowed the equipment to enter the customs process immediately.

Risk-Based Trade Control System (TAREKS) – FGX declared the hardware for TAREKS inspection. To ensure a smooth process, FGX translated the user guide and data sheets into Turkish for the inspection agents. The equipment passed the inspection in 2 days with the shipment cleared for final delivery, shortly thereafter. Through FGX, the entire customs clearance process into Turkey took about a week. Coordinating with the manufacturer and customs agents was critical for success. FGX produced the necessary paperwork on time, with accuracy throughout the entire customs process. The FGX project management approach required zero involvement on the client side.

Please think of FGX when procuring IT equipment for your next technical infrastructure project in Turkey. You should also consider a centralized procurement and global deployment model in general. Combine the simplicity and discounts of domestic purchases with a trusted partner like FGX. When we provide post-sale support, you will save valuable time and money.

Chile – IOR Services Offer Real Solutions

Door-to-Door Services From NYC to Santiago, Chile in 4 Business Days

Chile Blog HeaderA Global Asset Management Company was performing upgrades to their video conferencing, telephony, and data center technology for their local office in Santiago, Chile. Using the “Buy Local – Ship Local” methodology, the equipment was procured in the United States for export to Chile. The tight timeline of the project made it critical that the equipment arrive without any delays. Even though the company had a business entity in Chile, the client did not have the staff or customs accreditation to act as an importer.

FGX’s Importer of Record service along with our logistics, customs, compliance and door-to-door offerings provided the ideal solution for our client. As deployment experts, we made sure that all necessary documentation and permits were completed to prevent any delays to the shipment. Once our client received all their purchased equipment at their office in New York City, FGX arranged for same-day pickup. Prior to export, we double-checked to make sure all equipment was accounted for and met all import standards into Chile. The shipment was booked on a direct flight from JFK to SCL with our airline partner and was in the air on the way to Santiago, Chile the next day.

Once the shipment arrived in Santiago, FGX acted as the importer of record on behalf of our client and arranged for the shipment to clear customs with the necessary documentation required. As FGX was the importer of record, there was no involvement needed by the client during the clearance process. The shipment cleared customs within 2 days and was retrieved for final delivery to our client’s office in Santiago, Chile. FGX was able to complete the New York – Santiago, door-to-door deployment in 4 business days, greatly exceeding our client’s expectations. When procuring IT equipment for your offices in Chile, or any other international market, consider FGX’s “Buy Local – Ship Global” model. This methodology enables you to make international purchases as if they were just big domestic purchases, saving you time and money.

 

Mexico – Importer of Record Services – Safe, Fast & Reliable

Technology deployments to Mexico made easy with importer of record services

mexico-city

A global investment bank needed to upgrade the networking equipment in their Mexico City office with a combination of new and used equipment from their New York facility. The shipment was very time-sensitive and the client did not want to risk any customs delays by sending it via FedEx or UPS. Furthermore, the client ran into issues attempting to move the equipment on their own, as their Mexican entity was not set-up to act as an authorized importer of both used and new IT infrastructure equipment.

Previous shipments they had sent were below the high-value threshold and were technically cleared as personal (not commercial) shipments, putting them out of local compliance. All other hardware requirements were fulfilled through “in-country” purchases, as we know this is more expensive and time consuming. FGX’s network of airlines, cargo handlers, and customs brokers ensures that our shipments move in a highly controlled and secured manner at all times. Once our client had received all the equipment at their facility in Manhattan, FGX arranged for same-day pickup & packing. The shipment was booked on a direct flight from JFK to MEX with our airline partner and was in the air on the way to Mexico City, the following day.

Once the shipment arrived in Mexico City, FGX acted as the importer of record on behalf of the client and arranged for the shipment to clear customs with the necessary authorization and documentation required by customs. When FGX is acting as the importer of record, there is no local client involvement. The shipment cleared customs within 3 business days and was retrieved for final delivery to our client’s office in Mexico City the next day. FGX completed the door-to-door process in under a week to ensure the client met their deadline. When procuring hardware for your offices in Mexico City, or for any other international market, consider FGX’s “Buy Local – Ship Global” model. FGX makes every international deployment feel like a domestic one, while saving you money and shortening the deployment timeline.

 

Data Center Deployment to Amsterdam & Frankfurt from the USA

Consolidating purchasing-power in the US saved the client $500,000 in CapEx and streamlined the deployment process

 

case-overview

The Case Study

An AMLAW 50 law firm needed to upgrade two European data centers located in Frankfurt and Amsterdam as well as purchase hardware for their US offices. By consolidating international and domestic spend and working with their preferred domestic [US-based] VAR, the client was able to secure quarter-end pricing with the manufacturer that saved them about a half million dollars.

To ensure the international deployments were executed smoothly, the law firm called upon FGX to receive the equipment, arrange door-to-door logistics, and manage the customs clearance into the EU. Once the bill of materials for each deployment was finalized, FGX ran both cost & compliance simulations to ensure the client had a clear understanding of the costs involved as well as if any import/export licensing would be needed prior to shipping these dual-use networking & compute products.

After the orders had been placed, FGX centrally managed the deployment with our integrated service portal. Stake-holders from the law firm, VAR, and manufacturer could track the whereabouts of each device at the serial number level. As each device arrived at FGX’s export facility, the packing list was scanned in and a photo of the manufacturer’s label was uploaded to our secure portal. FGX’s IATA membership allows us to tender shipments on cargo & commercial aircraft flying direct to the destination city. When the client gave us the green light to ship, we booked cargo on a direct passenger flight from JFK to FRA. The hardware was at the destination and ready for customs clearance the next business day.

As the client had a business entity in Germany, FGX was able to consolidate the hardware destined for both Amsterdam and Frankfurt into a single shipment that cleared customs in Frankfurt. FGX completed all of the customs clearance procedures within 1 business day of arrival and arranged dedicated trucks to deliver to the data centers. Data center delivery tickets were requested by FGX in advance, and the deliveries were completed without any delay. Total transit time was 4 business days door-to-door.

eu-overview
savings-overview

Why Buy Local – Ship Global

The “Buy Local – Ship Global” model allows you to centralize your procurement and leverage your domestic US buying power and vendor relationships to maximize hardware discounts. The model reduces CapEx costs while allowing you to procure identical equipment and software for all of your international locations. Once procured, you can configure and burn-in the hardware under one roof, before shipping it out, further saving time and reducing project management (soft) costs. Global organizations that choose to self-manage the international fulfillment process see the cost and time savings of buying in the US. However, a shipping partner with specific knowledge and experience will be able to manage the process faster and more efficiently. Speaking with IT managers and procurement teams, we know there’s strong interest to buy domestically.

In some cases they have tried to manage the process themselves but have experienced logistical problems, long customs delays, and exposure to compliance risks. Shipping IT hardware internationally is complex and very few have the experience needed to make the project a success. FGX’s global import/export platform has been built from the ground up to provide a turn-key solution to IT managers, procurement teams, and channel partners for deploying technology hardware in over 135 international markets. FGX makes every international deployment as simple as a domestic one, fully managing all aspects of the international logistics, customs clearance, and import/export compliance process.

FGX is not only a logistics carrier, but a team of project management experts that will take ownership of your deployment post-sale to drive the project to completion. From manifesting the equipment down to the serial number, to ensuring a ticket is booked prior to a data center delivery, and even arranging smart hands support for cabling to power-on, FGX has you covered for any special handling requirements. Reach out to FGX today to discuss how the “Buy Local – Ship Global” model can save you time & money while taking the hassle out of your next international deployment.